Apakah ITIL itu
Ingin tahu apakah ITIL itu? dan mengapa semua orang sekarang berlomba-lomba ingin mengetahui tentang ITIL, serta bagaimana ITIL itu dapat membantu setiap orang dalam kegiatan sehari-hari.
Mengapa ITIL sangat diperlukan oleh para praktisi IT?
The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.
